Dubai is a faster growing city in the modern world. And the hotels are playing key roll to grow the tourists at that country. As Queens Hotel (2 star) we are part of it. The "customers or guests are always right" we follow this principle. We try to provide Best services to our customers, suppliers and all who are related to our hotel industry. We follow all the Dubai government rules and regulation as well as international hotel rules.
The Queens Hotel belongs to Bin Saifan Group of companies, owned by Mr. Mohamed Atiq Abdulla BinSaifan, directed and administrated by Mr. Saif Mohamed Bin Saifan.
The indoor swimming pool based on mezzanine floor at middle of the building so most of the rooms swimming pool view what increase the beauty of the hotel. We provide the room service, laundry, taxi service, sight seeing, exchange foreign currencies and all. The staffs are very friendly and co-operative to all guests. The hotel management regularly arrange meetings, workshop, training with staffs
We are committed to ensure customer satisfaction through quality products and services using state of art technology and dedicated employee participation:
The Company aims to remain a quality service provider by :
Making use of numerous mediums, friendly and reliable staff to inform the customer of our services and the expected results Providing services of the highest quality to the best of our ability Complying with all applicable legal & statutory requirements Enhancing the awareness level of our team through continuous Training programs and Continually improving our system by achieving quality objectives and benchmarking all our processes and activities against QMS ISO 9001:2008 requirements.
Reflex Management is committed to review the Quality policy and objectives, periodically, to ensure its continuing suitability. It's also committed to comply with customer and regulatory requirements and continually improve the effectiveness of the quality management system.